What You’re Renting

• You’re renting equipment (“Rental”) from Reeverb Entertainment.

• Standard pickup window: 9am–11am.

• All rentals must be returned within 30 hours of pickup unless agreed otherwise.

Payments

• A 50% non-refundable booking fee is due when you reserve your rental.

• The remaining balance is due 15 days before your rental date.

• If you cancel: all payments made are forfeited.

• If we ever have to cancel due to something major (accident, emergency, act of God), you’ll receive a full refund, including the booking fee.

Your Responsibilities

• Check local noise ordinances—you’re responsible for making sure amplified sound is allowed.

• Inspect your gear at pickup.

• If something isn’t working: call or text us immediately at 435-770-6917.

• Issues not reported when they happen = full rental charges still apply.

• We’re not responsible for user error, misuse, or lack of familiarity with the equipment.

• If you need training, request it before pickup.

Delivery & Service Options

1. Customer Pickup

• You pick up and return the equipment.

• You’re responsible for transporting everything safely.

2. Curbside Delivery & Pickup

• We drop gear at a curbside/loading zone.

• You move equipment inside the venue.

• Someone from your team must be present within a 15-minute window for both delivery and pickup.

Fees that may apply:

• $50 per 30 minutes of wait time.

• $500 if we are asked to move equipment beyond curbside or assist with setup (unless arranged ahead of time).

3. Full Delivery + Setup + Breakdown

• We deliver, set up, and return to tear everything down.

• You must disclose any stairs, elevators, uneven ground, grass, or stage lifts beforehand.

• Undisclosed obstacles = $200 additional labor fee.

4. Full Delivery + On-Site Technician

• Same as above, but a technician stays on-site throughout your event.

• Same disclosure requirements and $200 labor rules apply.

Late Returns / Overtime

• Gear kept beyond the 30-hour window will be charged an additional full rental day per item.